Terms of Sale
Vienna Beverages Website Terms and Conditions of Sale
1. Introduction
1.1. This website, www.viennabeverages.com.au (referred to as "the website"), is owned and operated by Vienna Beverages (ABN 11 107 120 678), referred to as “we”, “us”, or “our”.
1.2. These terms and conditions of sale, together with our Website Terms and Conditions and Privacy Policy, form the legal agreement between you and us for the purchase, fulfillment, and delivery of products listed on the website ("Products").
1.3. By placing an order through the website, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Legal Capacity
2.1. You must be over 18 years of age and legally able to enter into contractual relations to order or purchase products via the website. If you are under 18, you must stop using the website unless your parent or guardian consents to these terms.
2.2. We reserve the right to refuse to supply products or cancel orders if we deem it necessary.
3. Placement of Orders
3.1. Orders can be placed via the website by selecting products and completing the checkout process. All orders constitute an offer to purchase products for the price, including any additional charges displayed on the website.
3.2. Once an order is placed, it cannot be altered or canceled unless permitted within these terms.
3.3. By placing an order, you confirm that the details you provide are accurate, and you are authorized to use the payment method selected.
3.4. A binding agreement only occurs when you receive an order confirmation from us via email, confirming that payment has been received and the order accepted.
3.5. We reserve the right to decline or cancel any order at our discretion, including due to errors in pricing, availability, or customer details. You will be notified by email if an order is canceled, and you will receive a refund if payment has been made.
4. Price
4.1. All prices on the website are listed in Australian Dollars (AUD) and include GST.
4.2. Prices are subject to change at any time without notice. You agree to pay the price current at the time of payment.
4.3. Additional charges such as delivery fees, surcharges for credit card payments, or other costs will be added at checkout.
4.4. Promotional codes may be applied at checkout but cannot be used in conjunction with other offers.
5. Payment
5.1. Payment must be made via PayPal, credit cards, or other accepted methods. Once payment is completed, you will receive a tax invoice.
5.2. If payment is declined or cannot be processed, we reserve the right to cancel your order.
5.3. We may change accepted payment methods at any time without notice.
6. Delivery
6.1. Orders will not be dispatched until payment is confirmed. Delivery is made to the address provided, but no PO Boxes are accepted.
6.2. Delivery dates are estimates only. We will not be liable for any delays in delivery.
6.3. If you need to change a delivery address or date, you must contact us within 24 hours of placing the order.
6.4. If products cannot be delivered due to incorrect delivery details, we reserve the right to cancel your order. In such cases, delivery fees and a cancellation fee will be deducted from your refund.
6.5. You are responsible for ensuring someone authorized by you is available to accept delivery.
7. Cancelled or Varied Orders
7.1. Orders may be canceled within 12 hours of placement. If you wish to cancel after this period, you may incur a cancellation fee.
7.2. If an order is canceled, we will provide a refund, less any applicable fees, using the original payment method.
8. Refunds and Returns
8.1. Refunds or exchanges are not provided for change of mind. Refunds will be provided for faulty products or if the wrong product was delivered.
8.2. If the products are damaged in transit, we will arrange collection and replacement or refund at no cost to you.
8.3. If you change your mind or order the wrong product, you will be responsible for the return shipping costs.
8.4. Refunds and returns are subject to the provisions of the Australian Consumer Law.
9. Warranty Disclaimers and Liability
9.1. We offer warranties as provided by the Australian Consumer Law. No other warranties are provided unless explicitly stated.
9.2. To the maximum extent permitted by law, our liability is limited to AUD $10 for any claims relating to the purchase or use of products.
10. Privacy
10.1. We collect personal information when you place orders or use our website, in accordance with our Privacy Policy.
10.2. Payments are processed securely through third-party providers (e.g., Shopify, PayPal). We do not store your credit card details.
11. Unavoidable Events
We will not be liable for any failure or delay in performing our obligations due to events beyond our control, including but not limited to acts of God, natural disasters, or disruptions to supply chains.
12. General
12.1. This agreement is governed by the laws of New South Wales, Australia.
12.2. If any provision of this agreement is found invalid or unenforceable, the remaining provisions will continue in effect.
12.3. These terms represent the entire agreement between you and Vienna Beverages.
13. Contact Information
For questions or concerns about these terms, please contact us at:
- Email: info@viennabeverages.com.au
- Phone: 1300 663 363