Privacy Policy

Privacy Policy – Vienna Beverages1. Introduction

1.1. This website, www.viennabeverages.com.au (referred to as the "website"), is owned and operated by Vienna Beverages (ABN 11 107 120 678), referred to as “we”, “us”, or “our”.

1.2. We are committed to ensuring that your personal information is protected. We manage your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the “Privacy Act”).

1.3. By accessing and using our website, products, or services, you agree to this privacy policy.

1.4. This privacy policy outlines how we collect, store, process, use, and disclose your personal information, and how you may access your personal information kept by us or make a privacy complaint.

2. The Information We Collect

2.1. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as outlined in the Privacy Act.

2.2. We will only collect and hold personal information that is reasonably necessary to conduct our business activities, deliver our products and services to you, or as otherwise permitted by law.

2.3. The types of personal information we collect may include:

Account registration and contact details (e.g., full name, address, mobile/telephone numbers, email address, delivery address).
Business details (e.g., business name, address, work contact details).
Information related to your transactions or inquiries with us, including information about orders.
Payment and billing information.
Information on how you use our website, including IP address, browser characteristics, device information, and usage statistics.
Any other information you provide in the course of your relationship with us.

2.4. We do not collect sensitive information as defined by the Privacy Act.

3. How We Collect Personal Information

3.1. We collect personal information in several ways, including:

When you contact us, make an inquiry, or place an order via our website, email, or phone.
From third-party providers (e.g., payment processors, shipping carriers).
When you visit our website or subscribe to our newsletters.

3.2. When we collect personal information directly, we will take reasonable steps to notify you at or soon after the time of collection.

4. How We Use Your Personal Information

We use and disclose your personal information for purposes including (but not limited to):

Providing and delivering our products or services.
Responding to your inquiries.
Informing you about our products or services.
Sharing data with our third-party providers.
Managing and improving our website and services.
Processing payments.
Marketing communications (with your consent).

5. Disclosure to Third Parties

5.1. We may disclose your personal information to third parties including:

Shopify (e-commerce platform).
Payment processors such as PayPal, Visa, Mastercard, Amex, Stripe.
Shipping carriers for product delivery.
External service providers, including IT support and marketing agencies.

5.2. We will ensure these third-party providers treat your personal information securely and in accordance with the Australian Privacy Principles.

6. Marketing Communications

6.1. We may use your personal information to send marketing communications, including information about our products and services. These communications may be sent via email, SMS, or social media.

6.2. You can opt out of these communications by following the unsubscribe instructions or contacting us at info@viennabeverages.com.au.

7. Security of Your Personal Information

7.1. We take reasonable steps to ensure the personal information we hold is protected from misuse, loss, unauthorized access, modification, or disclosure.

7.2. While we strive to protect your personal information, transmission over the internet is not completely secure, and we cannot guarantee the security of data transmitted to our site.

7.3. We will destroy or de-identify personal information that is no longer required unless required by law to retain it.

8. Cookies and Tracking

We use cookies to collect data about your use of our website for analytics and advertising purposes. You can opt out of cookies through your browser settings, but this may affect the functionality of our website.

9. Accessing and Correcting Your Personal Information

You have the right to access and correct the personal information we hold about you. If you would like to access or correct your personal information, please contact us at info@viennabeverages.com.au or call 1300 663 363.

10. Privacy Complaints

If you have any complaints or concerns about how we handle your personal information, please contact us at:

Email: info@viennabeverages.com.au
Phone: 1300 663 363
Address: Vienna Beverages, suite 412 shop 1/1 Ridgeview Drive, Peregian Springs, Queensland 4573, Australia

We will address your complaint as soon as possible and in accordance with the Privacy Act.

11. Changes to this Privacy Policy

We may update this privacy policy from time to time by posting the revised version on our website. Please check back periodically to stay informed of any updates.